Optimise your Channel Management through Telephonic Relationship Officers.
A Paints Major uses PlatinumOne’s services to ensure regular order taking by the C&F Agent personnel and manage Dealer Receivables to ensure a smooth company-dealer relationship.
- To manage call quality of C&F Agent personnel taking orders from dealers.
- To ensure payments from dealers and maintain a smooth company-dealer relationship.
- PlatinumOne implemented a dialer solution across the client company’s depots so that all the calls made by C&F Agent personnel could be monitored. PlatinumOne’s Quality Team trained the C&F personnel and audited their calls on a continuous basis.
- PlatinumOne Telecallers proactively reminded the dealers about payments about to become overdue. This helped the dealers make timely payments. This avoided the dealer from getting locked and ensure a continuous supply of material to the dealer.
The Paints Major was able to optimise its Channel Management using innovative technology at a very reasonable minimal cost.