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Optimised Channel Management

Optimise your Channel Management through Telephonic Relationship Officers.  A Paints Major uses PlatinumOne’s services to ensure regular order taking by the C&F Agent personnel and manage Dealer Receivables to ensure a smooth company-dealer relationship. Challenge To manage call quality of C&F Agent personnel taking orders from dealers. To ensure payments from dealers and maintain a [Read More]

On Premise Customer Care Setup

Establish a Customer Care Department within your own office. A Food MNC desiring a Customer Care setup in its own premise was supported by PlatinumOne both on the technology and manpower aspects. Challenge The Food MNC wanted to establish a Customer Care department. It wanted to outsource  the technology management as also the recruitment and [Read More]