Client A real estate company based in Chennai, India, part of a big conglomerate group – having a legacy of more than 100 years with trust, value and service being the core foundation. Challenge Client was outsourcing pre-sales tele-calling for the first time, which remained an in-house function pre-dominantly till then. To source and deliver [Read More]
Client A PE backed, fast growing FMCG company. Challenge To pilot telephonic order taking from Retailers in the place of Sales Representatives (SRs) who are absent. To reach out to Retailers who give a Missed Call to resolve issues and take orders. Solution PlatinumOne telecalling professionals were equipped to handle Retailer queries, take orders and [Read More]
The sudden Corona lockdown meant that all our Employees, most of them working as Telecallers were stuck at home. Our Clients were keen to continue Business as Usual and looked towards us to provide a Technical solution.
Generating high-quality Leads for your Sales Team. One of the top life insurance companies wanted a credible partner to provide ethical, high quality leads for its sales force. The insurance company was already working with 2 large call centres. However, seeing the high productivity, low attrition and ethical practices of PlatinumOne, the client soon made [Read More]
Converting Free Subscribers to Paid If you would like to cross sell and upsell to existing customers while deepening the relationship with them, look no further. PlatinumOne has the experience and the calibre to deliver value both to you and your customers. India’s leading premium job search portal was looking for a partner to sell [Read More]
Pre Sales Teams of Top notch builders can trust PlatinumOne to drive a steady stream of interested and qualified prospects to their project sites. A leading real estate company that is known for its marketing, quality and professionalism wanted to consider a new call centre for their pre sales requirement. They were looking for a [Read More]
Ensuring high ROI on your marketing spend. A furniture major wanted a tech-savvy call centre to act as a fulcrum for all its marketing campaigns. The partner also needed to have trained and dedicated resources that had the capability to provide furniture counselling to prospects and guide them to the company stores. Challenge To maximise conversion from [Read More]
Optimise your Channel Management through Telephonic Relationship Officers. A Paints Major uses PlatinumOne’s services to ensure regular order taking by the C&F Agent personnel and manage Dealer Receivables to ensure a smooth company-dealer relationship. Challenge To manage call quality of C&F Agent personnel taking orders from dealers. To ensure payments from dealers and maintain a [Read More]
Establish a Customer Care Department within your own office. A Food MNC desiring a Customer Care setup in its own premise was supported by PlatinumOne both on the technology and manpower aspects. Challenge The Food MNC wanted to establish a Customer Care department. It wanted to outsource the technology management as also the recruitment and [Read More]