On Premise Customer Care Setup

Establish a Customer Care Department within your own office.

 

A Food MNC desiring a Customer Care setup in its own premise was supported by PlatinumOne both on the technology and manpower aspects.

 

Challenge

The Food MNC wanted to establish a Customer Care department. It wanted to outsource  the technology management as also the recruitment and training of the manpower. However, it was not willing to outsource the work to an external location as it wanted to continuously train the Customer Care Executives.

Solution

Technology: PlatinumOne recommended and deployed a proven cloud dealer solution that enabled the Client to leverage the power of the software even for a few work stations without having to invest in a server etc. PlatinumOne redirected the calls reaching the inbound toll free number to the cloud dealer.

Manpower: PlatinumOne took ownership to recruit and train the personnel required to operate from the Client site.

Quality Control & MIS: Our Manager provides a weekly quality report and a dashboard to understand call flow.

Results

The client company was able to establish a Customer Care Department within its own premise while outsourcing the technology and manpower management to us.

 

From The Client

“PlatinumOne has helped us achieve win-win by balancing our need to train the customer care resources and control the conversation with each customer while outsourcing the technology and people recruitment part which is not our domain at all.”

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